Japan Rabbit Changelog

Transparent Logistics

We’ve added more cards to the homepage to make it more clear how many items you have at each stage of journey, as well what actions you should take to things moving along.

We’ve also made it clear on the package list page which items are in free and in paid storage, so you can plan your shipments accordingly.

Unreceived Order Items

We’ve added a new WAITING tab to the Packages section that shows what order items we’ve purchased on your behalf, but have not received yet. Use this list to remind yourself of what’s on its way, so you can decide to wait for these items or consolidate-ship what we have now. Preorders are included in this list.

Auction Deposit & Bidding Fee

For all auctions we have implemented a new policy to streamline operations, discourage frivolous bidding, and to help you win more auctions:

• We are charging a bidding fee of $1.25 per item whether you win or lose the auction. This covers our labor costs of placing the bid and monitoring the auction.
• For Yahoo Auctions the per-item fee has been reduced from $5.00 USD to $3.75 USD. So combined with the bidding fee, if you win the auction then there is no net change.
• We will also capture an auction deposit (1% of the bid price or $10, whichever is larger) up front when we place the bid. If you win the auction, then the deposit goes toward paying the rest of your bill. If you lose the auction, then the deposit is returned to your JPR wallet.

Consolidation Limit

To streamline our operations and reduce the risk of errors, we’ve set a limit of 50 packages maximum that can be consolidated into 1 package for shipping.

Shipping Calculator

You can now use the shipping calculator in metric or imperial units.

Faster product import for Mercari

Made it faster for our system to add items from Mercari, so you can shop and check out faster.

Help article for Yahoo Auctions

Rewrote our help article on auctions to clarify our policies and clear up any misunderstandings, so you can win more auctions.

Cancelation reasons tracking

Started tracking why you cancel order items, so we can take this feedback and improve the Japan Rabbit experience for you.

Audio onboarding tips

Released audio onboarding tips (such as on the Carts page) to make it easier for new users to learn about Japan Rabbit.

Bug fixes

Fixed the metric/imperial units toggle on the Japan Rabbit pricing page. Added pagination to the Packages tab.

Priority Processing

We launched the ability for customers to request priority processing of service and shipping tasks at the warehouse. Learn more.

Enhanced Email Notifications on Payment

We've upgraded our customer email notifications on payment capture to provide clearer, more detailed information about wallet deductions and card payments. This ensures that customers stay fully informed about their transactions.

Require 'Buy Remaining' for Marketplace and Auction Sites

We've made the 'Buy Remaining' option required for marketplace and auction sites, as items from separate sellers may sell out during purchasing. This update ensures a more streamlined and reliable shopping experience on marketplace platforms.

Introducing Priority Purchasing

Great news! Customers now have the option to choose Priority Purchasing at checkout for just $6.50. This fantastic feature ensures the order jumps ahead in the queue, getting items purchased ahead of non-priority orders!

Speedier Mercari Purchases

Thanks to our new partnership with Mercari, we have integrated their API, supercharging the time to purchase for Mercari orders. For many items, we're talking only minutes from order to purchase! Don't worry, we haven't compromised on safety; we still check each seller and item, handing over items that need some extra oversight to our excellent buyer team.

Simplified Checkout in Three Easy Steps

We've streamlined customer checkout into a breezy, three-step process. Adjust your order, and input payment and shipping details all in one go. Then, review and confirm in the second step, and voilà, your order confirmation awaits in the third. Shopping made simple and sweet!

Other Customer Experience Updates

• Clearer Storage Fee Display: We've revamped how storage fees are presented. Now, it's a breeze to see your remaining free storage and understand accumulated fees for consolidated packages.
• No More Duplicate Links Confusion: Adding the same item twice? Our smart system now prompts you to adjust the quantity instead, keeping your cart neat and tidy.
• Accurate Order Quantities: See at a glance the exact quantities in your orders and packages, reflecting multi-quantity items more accurately.

Easily Specify Purchase Details

We’ve optimized how customers specify the size and color details of items, ensuring a more efficient and error-free purchasing experience.

Now, customers have the convenience of entering the size and color in designated fields while editing their item details. This improvement not only aids our buying team in accurately identifying the specific variation of a product but also simplifies the process for our fulfillment staff in verifying that the correct item is received from the store.

Improvements for Customers

• We have introduced a new system for displaying in-app messages to customers, providing necessary information at the right time for an improved user experience.
• The functionality of several Rabbots to pull data from shop sites has been enhanced, significantly improving the accuracy of product information extracted from URLs.
• To celebrate the first year of JPR and the end of the year of the Rabbit, 2023, we have distributed a limited edition handkerchief to our most active customers as a token of appreciation.

Operational and Internal System Improvements

• A new system was introduced to handle customs types using standardized HS codes, streamlining our international operations and reducing customs issues during shipping.
• We have introduced a new process to handle Hyoka for Mercari, Yahoo Auctions, and other Marketplace sites, ensuring the timely release of payments to sellers and improving the receiving workflow for our fulfillment staff.
• The receiving view has been improved, speeding up the receiving process of new packages and enhancing operational efficiency in our warehouse.
• Our DevOps team made several improvements to the app, setting up a new repository, reconfiguring the test setup, and writing several new automated tests. This has accelerated the CI/CD process making the deployment of new features faster.