Wallet refunds now work with PayPal

• Added Paypal as a refund option for the Wallet

Setup a recurring NPS survey

Japan Rabbit uses Net Promoter Score (NPS) to measure customer loyalty and satisfaction over time. NPS is calculated by asking customers to rate their likelihood to recommend our product or service to others on a scale of 0 to 10. Customers who give a rating of 9 or 10 are considered Promoters and are more likely to continue doing business with us and refer others to us. On the other hand, customers who give a rating of 0 to 6 are considered Detractors and are less likely to remain loyal to our company. We calculate our NPS by subtracting the percentage of detractors from the percentage of promoters. A high NPS is a positive sign for our company, indicating that our customers are loyal and satisfied.

Polished UI and fixed bugs to better serve you

• Fixed an issue where the wallet was not loading
• Improved the mobile view to make it easier for customers to access the confirm button
• Updated the copy on the cart item page for when the wrong product is selected.
• Added a deselect/select all button to the purchase page
• Changed the text of the Request Early Access button
• Fixed an issue where scraping was not returning on review cart page
• Improved the functionality of the Japan Rabbit Wallet ledger
• Included the region when sending shipments to fulfillment
• Implemented a fix to prevent duplicate items in consolidation requests
• Re-enabled the Auth0 verification email now that the onboarding done