We've lowered our Consolidation Fee

We updated our Consolidation Fee to be more cost-effective for you. The cost of consolidation has been reduced from $3.00 to $2.50 per package. Additionally, we will now only charge a maximum of $12.50 per consolidation, regardless of the number of packages.

Consolidating two or more packages from the same order continues to be free of charge.

Auto-complete shipping address

We've integrated the Google Address API to make shipping address entry faster.

Show item price in yen on order details

Added price in yen to order details. This was a popular request from our product feedback community.

Other Improvments

• Updated the home page frequently asked questions (FAQ)
• Shortened login message
• Added new customs type for TOY AIRSOFT GUN
• Added "Auction Lost" as a cancellation reason for an item
• Corrected wording on payment update
• Fixed issue where clicking on “Japan Rabbit” in Help Docs did not always navigate to homepage
• Added pop-over to request full name after sign up
• Added account setting for editing name
• Improved responsiveness when adding an item to a cart
• Improved cart's add item loading animation
• Addressed issue where support chat button was obstructing view
• Improved mobile compatibility of Update Item window
• Displayed prices in yen in cart view
• Enabled button for validation trigger on shipping calculator
• Ensured shipping calculator is accessible by customers and staff users

Housekeeping 🧹

• Made "Domestic shipping" the default expense for purchases
• Updated style for tasks on dashboard
• Added "Add Customs to Purchase Item" analytics event
• Improved packing station ID management
• Addressed inability to change "Assigned to" once purchase was completed
• Added payment information to Package Details and User Details
• Added order ID to order page
• Disabled Slack notification for new orders
• Removed count of items pending arrival from our internal dashboard to improve performance

Squashed bugs 🪲

• Addressed issue where customers were unable to sign up
• Fixed issue where packages had the wrong status
• Fixed issue where orders had the wrong status
• Addressed issue where [email protected] failed to forward emails
• Fixed issue where customers were unable to pay for adjustments after payment method had been removed
• Addressed issue where refunds to PayPal were not possible
• Resolved "unexpected error" when trying to change password
• Fixed issue where only "Seamail" shipping option was displayed
• Addressed issue where customers were unable to add PayPal or credit card as payment method
• Fixed issue where wrong location was reflected in fulfillment
• Resolved issue where tax number was not pushing to fulfillment
• Fixed incorrect address on shipment page
• Addressed issue where "Backoffice" card did not always appear on dashboard for admins
• Resolved issue where canceled orders were showing up as completed
• Resolved issue where station number and menu button overlapped on mobile view
• Fixed issue with too many event types in Amplitude
• Fixed cart's add item loading animation state issue
• Fixed issue where "See In Stripe" button linked to test environment
• Fixed navigation/router issue between service task and package
• Fixed slow performance of "Match & Verify" receiving process
• Fixed broken order URL in "Match and Verify" feature

PayPal is no longer available

We no longer accept PayPal as a payment method. We’re working with PayPal to resolve this issue, and will update this help docs page if the situation changes.

We continue to accept payment through credit and debit cards via Stripe. For high-value items, we also may request payment through a bank wire transfer.