Lots of bug fixes

We focused on improving internal operations to better serve you, dear customer.

• Fixed a log-in error
• Fixed the og:image on the homepage
• Added a station selector for barcode printing
• Called the pubnub endpoint for barcode printing
• Fixed a bug with the accrual of storage fees
• Created a schema for marketing landing pages
• Ported the landing pages to Nuxt
• Created a system for quickly addressing scraping failures
• Fixed an issue with the Shipping Calculator not loading countries
• Added the appropriate customs type for alcoholic drinks
• Added 'price' and 'quantity' to analytics for 'purchase' events
• Gave the Receiving role the ability to batch create barcodes for arrival scanning
• Added hyperlinks to the order page
• Added the postal code to the Japan Rabbit site.

See your Japan Rabbit Wallet funds during checkout

Added the ability for customers to view their Japan Rabbit Wallet funds during checkout.

Various UI and style improvement

• Updated the home page footer graphic
• Fixed an issue where disabled and added users were not appearing correctly in the card assign UI
• Added a link from the order items page to the packages page
• Added an alert bar on the staging site to make it clear that it is a staging environment
• Improved the style of alerts in the UI.
• Changed the Early Access form to reflect the new workflow.

Lots of bug fixes so our Ops Team can better serve you

• Added Google Analytics v4 page view and ecommerce events
• Gave the ability to delete and edit expenses on orders after they have been completed
• Enabled the ability to delete domestic shipping expenses after capture
• Allowed text selection for copying during the Receiving process
• Fixed a bug in our match-and-verify workflow (admin)
• Fixed an issue where gamers scraping was picking the wrong price
• Addressed a problem with address lines being truncated after being pushed to Fulfillment
• Fixed an issue where customers' Package Details were showing a shipping transaction fee equivalent to the shipping fee
• Improved the Storage Reminder email link to the pricing page
• Hidden options when an image is missing in the Cart
• Improved the navigation UI in the Wallet
• Enhanced the style of the Purchasing view
• Continued improving the style of the Purchasing view
• Inverted the logo on the staging site
• Normalized the capitalization on the home page
• Removed the link from the order number on the Purchasing view
• Made it so that both thumbnails are shown during Receiving
• Added the package ID to the admin order page
• Stopped running tests on merge to production
• Updated the footer image.

In June, we celebrate onboarding our first customers

After nearly two-years of work, in June 2022, we onboarded our first Japan Rabbit customers. A big thank you to those of your who volunteered for our Early Access Program. You helped us find a lot of issues.

We added a feature to allow customers to declare their own Customs value.

This is something we never had in White Rabbit Express.

We polished our UI/UX

• Improved the design of the Pricing page
• Updated the 404 graphic
• Changed the style of the Add Address feature in the Checkout process
• Updated the style and color of the popover to match the brand style
• Made various style and copy edits to the Customer UI
• Added a total to the customs value
• Updated the placeholder image for missing items
• Improved the copywriting on the Customs page
• Improved the animation and text on the cart loading page
• Enhanced the copy on Checkout validation issues
• Improved the design of the Order Success page, including adding a graphic and confetti
• Improved the payment method selection process
• Improved the pre-approval explainer in the Checkout process.

And, we crushed dozens of bugs, to serve you better. 🐞🔨

• Add "count from customs queue" to Dashboard
• Add link to Service Task details on Service Task page
• Add tests for allowing customers to declare their own customs value
• Add back "Edit Cart" link after it was removed during redesign
• Allow buyers to add notes for receiving and packing teams
• Update copy about credits in Wallet
• Convert metrics to list view on Admin Dashboard
• Create mocks for testing scraping functionality
• Disable Auth0 verification emails during Early Access onboarding
• Fix bug where assigned credit card is not available for purchasing
• Fix bug with customs on Purchase History page
• Fix bug where fulfillment staff cannot print more than one barcode at a time
• Fix issue with invalid order total calculation
• Fix bug where customers see "NEW" packages on Order Details page (should only see "RECEIVED" and beyond)
• Fix issue with adding PayPal as a payment method.
• Fix issue with missing input control for setting customs type
• Fix "no rates" and "internal error" messages during checkout shipping estimate
• Fix routing issues on fees page
• Fix link to service fees on home page
• Format display of storage bins on all views
• Hide address selector if no address is present on Checkout page
• Hide Terms of Service checkboxes after first order on Checkout page
• Make it easier to discover how to end impersonation (admin feature)
• Make title in match-verify link to product page and remove shop link
• Link product title to product page in Receiving view
• Make UI improvements to Customs category selection tool
• Move status badge from Receiving view to prevent it from blocking images
• Post to Slack when a new order is created
• Prevent cart checkout when user's primary address is from a blacklisted country
• Remove Help Scout integration
• Remove welcome message from Front Chat
• Show country and payment method on Purchasing view
• Show item details during "review and checkout" step on Checkout page
• Show photo and item info during measure step on Receiving view
• Show receiving and arrival queue metrics on Dashboard
• Simplify validation on Checkout page
• Tidy up dashboard design on Admin page
• Update badges to use accent blue color
• Update cart style
• Update company address in iubenda Terms of Service
• Update header style on Admin page

Introducing Japan Rabbit

White Rabbit Express unveils a new name, logo, and platform in a complete brand overhaul.

YOKOHAMA (JAPAN) JUNE 01, 2022

Inside

• Announcing our rebranding
• New Features of the Japan Rabbit proxy service
• Japan Rabbit Pricing
• More to come

Welcome to Japan Rabbit

We launched White Rabbit Express in 2005 to make buying from Japan simple and easy. Today, we announce the completion of an extensive rebranding effort in response to accelerated company growth and a renewal of its product vision.

The new two-word Japan Rabbit brand name is shorter, punchier, and more descriptive than its predecessor — while retaining the equity built up in the word "Rabbit” over almost two decades. The Japanese aspect of the brand is further reinforced with Japan Rabbit Red and its association with the Japanese flag.

Japan Rabbit is launching with a completely redesigned and re-engineered interface and backend that provide customers with various new ways to manage their orders and packages better. The new platform combines innovative features, playful branding enhancements and the company's traditionally high levels of customer service* into what is a delightful user experience overall.

New Features of the Japan Rabbit proxy service

• The Japan Rabbit shopping cart can retrieve product images, titles, and prices from submitted URLs, reducing the effort to create an order.
• Items from different shops are organized into separate carts, making managing orders easier.
• Customers can now set their Customs value during shipping checkout.
• Customers can specify an allowance for incidentals like domestic shipping, sales tax, and payment fees, reducing delays and back-and-forth communication.
• Cancel an order with a click; contacting customer support is no longer necessary.
• The Japan Rabbit Wallet simplifies order adjustments by reducing the number of payments and refunds. Refunds will now appear as credit in your Japan Rabbit Wallet. And, any funds your Japan Rabbit Wallet will automatically be applied to your next payment. Or, you can still withdrawal the funds back to your payment methods if needed.
• Package Split allows customers to split the contents of a received package to ship separately. And,
• Customers can initiate photo, consolidation, and disposal requests right from the Package view.
• People and businesses using the Blackship.com (http://blackship.com/) package forwarding service can shift Japan Rabbit packages to their Blackship Mailbox for consolidated shipping.
• Japan Rabbit shipping add-ons include Price Tag Removal, Extra Padding, Fragile Tape, and Discreet Packaging.
• Shipping methods include service options provided by Japan Post, DHL, and FedEx.
• Japan Rabbit accepts payment by credit and debit card and PayPal.

We plan to launch many more features in the coming months, and we welcome your input in setting the future direction of Japan Rabbit with our new Product Feedback (http://feedback.japanrabbit.com/) page.

Japan Rabbit Pricing

Japan Rabbit pricing differs from White Rabbit Express in several ways.

• Consolidation Fee. Consolidating multiple packages into a single shipment can save big bucks on shipping fees. We charge $3.00 for consolidating packages from two or more separate orders. Consolidating two or more packages from the same order costs nothing.
• We've adjusted our per item fee from $1.00 to $2.00
• We've eliminated our $4.00 per shop fee to offset these changes; and,
• We've introduced a sliding service fee, designed so that the more you spend per order, the lower your effective service fee as a percentage of your total order.

All service fees are shown on our new pricing page

Commenting on the Japan Rabbit rebranding, founder and CEO Max Hodges said, "Global eCommerce from Japan is accelerating fast. Companies must be on the front foot to handle the rapidly expanding opportunities. Our new brand and our enhanced platform perfectly illustrate our growing ambitions. This is a significant milestone for us."

As part of the rebranding, Japan Rabbit is also launching a Discord community in 2023 Q1. The aim is to create a space for people to connect, swap information, and build relationships around a shared love of Japanese products and cultural interests.

About White Rabbit Japan

White Rabbit Japan is working to elevate eCommerce between Japan-based sellers and overseas buyers. Our flagship products, Japan Rabbit and Blackship, serve a global market of businesses and individuals in 140+ countries. We combine exceptional customer service and innovative technology to make buying from Japan as easy as possible.